This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Rego mobile application and related services (the “App” or “Service”).
By creating an account, using the App, or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the App.
Rego is a travel and experiences application that helps users discover hotels, restaurants, places, group tours, and related services, and to make bookings and manage trips.
If you have questions about this policy or your personal data, contact us at [PRIVACY CONTACT EMAIL].
We collect information in the following categories.
| Data | Examples | Why we need it |
|---|---|---|
| Name | Full name on profile / booking | Account creation, bookings, customer support |
| Email address | Account email | Account, confirmations, support, important notices |
| Phone number | Mobile number used to register / log in | Authentication, account recovery, booking contact |
| Account credentials | Password (stored hashed/encrypted by our systems) | Secure sign-in |
| Profile details | Date of birth, city, preferences (if provided) | Personalize experience and complete profile |
| Booking details | Travel dates, travelers, guest information | Process hotel / tour / experience bookings |
| Identity / travel documents | Passport images uploaded for certain bookings | Meet hotel / partner check-in requirements |
| Communications | Messages you send to support or in-app help | Respond to requests |
| Data | Examples | Why we need it |
|---|---|---|
| Device information | Device model, OS version, app version, language | Operate and improve the App |
| Approximate or precise location | GPS / location services (with your permission) | Show nearby places, maps, and relevant recommendations |
| Usage data | Screens viewed, searches, favorites, taps | Improve product features and reliability |
| Push notification token | FCM / APNs device token | Send transactional or service notifications (if enabled) |
| Log / diagnostic data | Crash logs, performance metrics, error reports | Fix bugs and maintain security |
When you pay through supported payment methods (for example FIB or other payment partners), payment is typically processed by the payment provider. We may receive payment status, reference IDs, and limited transaction metadata. We do not store full card numbers on our servers when payment is handled by the provider’s checkout / deep-link flow.
We do not sell your personal information to third parties for their marketing.
We use personal information to:
App Store privacy summary (contact info): Name, Email Address, and Phone Number are used for App Functionality and are linked to your identity.
Depending on your location, we process personal data based on one or more of the following:
You may withdraw consent at any time in device settings (for permissions) or by contacting us, without affecting processing already performed lawfully.
We may share personal information with:
Vendors who help us operate the App, such as:
These providers are allowed to process data only on our instructions and for the purposes described in this policy.
Hotels, restaurants, tour operators, guides, and similar partners as needed to fulfill your booking or request (for example name, phone, travel dates, passport information where required for check-in).
Payment providers (e.g. FIB or other integrated processors) to complete transactions.
If required by law, court order, or to protect the rights, safety, or property of Rego, our users, or the public.
In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and continuity of protection.
We do not sell personal data for advertising networks’ use as a data broker.
The App may request:
| Permission | Purpose |
|---|---|
| Location | Nearby places, map features, recommendations |
| Camera / Photo library | Upload passport or related booking documents |
| Notifications | Booking updates and service messages |
| Network access | Load content and communicate with our servers |
You can change permissions in your device settings. Some features may not work without them.
Your information may be processed on servers located in countries other than where you live. Where required, we take steps designed to protect personal data during such transfers (for example contractual safeguards with processors).
We retain personal information only as long as needed for the purposes described in this policy, including:
When data is no longer needed, we delete or anonymize it where reasonably possible.
We use technical and organizational measures designed to protect personal information, including:
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at [PRIVACY CONTACT EMAIL].
Depending on applicable law, you may have the right to:
To exercise these rights, email [PRIVACY CONTACT EMAIL] from the email or phone associated with your account. We may need to verify your identity before fulfilling a request.
You can also update some profile information directly in the App (Settings / Profile).
The App is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
The App may link to third-party websites, maps, payment apps, or partner pages. Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.
If you allow notifications, we may send messages related to bookings, account security, and service updates. You can disable notifications in device settings. Disabling notifications does not delete your account.
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, where required, provide additional notice in the App or by email. Continued use of the App after changes become effective means you accept the updated policy.
For privacy questions, data requests, or complaints:
| Category | Data types | Linked to identity | Purpose |
|---|---|---|---|
| Contact Info | Name, Email Address, Phone Number | Yes | App Functionality |
Additional data may be processed as described above (location, device, usage, payment metadata, booking documents) depending on the features you use and permissions you grant.